Privacy Policy

Confidentiality

Our firm will respect the information provided to us under these terms. We may however provide information regarding you or services provided to our associates or other agents under the following circumstances,

  • if there’s a contractual obligation to make your information available to a correspondent
  • if it’s in the best interests of the public to disclose your information
  • if you give us your consent
  • if a court order is enforced against us, or
  • if we or our associates consider it reasonable for our interest to disclose by law or regulations. A good example if disclosing your information helps us comply with anti-money laundering legislation.

Customer contact

We will use your contact and/or credit card information to get in touch with you if a problem with an order comes up. We also reserve the right to send out service related messages like a notice of suspension of the system for maintenance reasons.

Third party links

Our website may have links to other sites operated by third parties every once in a while. We are however not responsible for the privacy practices of those third parties. We therefore advice our clients to exercise caution when visiting every one of those sites by making sure that they read their privacy statements. The privacy policy applies only to information collected and processed by us.

Tracking usage

We use Google Analytics to track traffic through the website for security reasons as well as to identify the popular services and products. The data collected shows which features are mostly used and which services are most searched. Other variables that we track include platform used, IP addresses, type of browsers used, product statistics and categories clicked. ICEPAY is our payment card processor and they don’t use, share, store or retain personally identifiable information for any other reason other than fraud checks and order fulfillment.

Cookies

The definition of cookies is small pieces of information that are stored by your computer for record keeping purposes. Such records help you and us to keep an accurate record of the items you purchase. To provide site usage information usage along with purchase information will help us improve the services and products that we provide to our clients. Cookies allow us to collect a variety of information including date and time of visit, operating system, referring or exit pages, internet protocol (IP) address, country and browser type. We capture this information to help us improve the services we provide to our clients. Additionally, none of the information collected through cookies is linked to personally identifiable information (PII) or other websites. Cookies don’t capture any personal information provided by the user such as through the enquiry form.

We may use Google Analytics for several purposes some of which include showing advertisements on third party websites (remarketing), informing, optimizing and serving ads based on your past visits to our website.

Preventing fraud

We reserve the right to give your information to third parties involved with prevention and detection of fraud. We also reserve the right to revise the terms of this privacy policy and in the event that that happens, we will post the changes to this statement.